FAQs

In the appointment booking section, choose a treatment center and select the booking button. Then choose a service, date and available appointment, enter the patient details and complete any required payment.

Use the sign-in or registration option and enter the requested details, such as your national ID and mobile number. If you do not have an account, select registration. Non-Iranian patients can choose the corresponding option on the sign-in page.

Check other dates. Availability depends on the schedule and capacity published by the center. Contact the center reception to ask when new appointments will be released.

After completing the booking steps, open the appointment tracking section and check the appointment status, patient name, center and visit date. If payment or further information is required, complete the remaining steps shown by the system.

The fee and payment method depend on the service and the center policies. Check the fee, any advance payment and any payment due at the center during booking and in the appointment details. Check the displayed currency unit before paying.

First check the appointment and payment status in the appointment tracking section. If the status is unclear, contact support with the transaction reference, amount and payment time. Check the previous transaction before attempting another payment.

Open your appointment details in the appointment tracking section. If cancellation is available, you can submit a cancellation request. Read the cancellation conditions and any applicable deductions before confirming. Contact the center reception to change the date or if cancellation is unavailable.

The refundable amount, any deductions and the refund method depend on the center policies and the time of cancellation. Check the information in your appointment details and contact support to follow up on the refund status.

Insurance acceptance and coverage depend on the center contracts and the service. Before booking, check with the center reception whether your insurance is accepted and which conditions apply.

If online consultations are enabled for the doctor, the option will appear when you choose a service. Select it to continue the booking process. Check the available services at that step.

Bring your identification, insurance details and relevant previous records, such as prescriptions, test results or imaging reports. Follow any specific document requirements from the center or file-upload instructions shown by the system.

Sign in to the patient account and open the previous prescriptions section. Prescriptions recorded for the patient and made available in the system can be viewed there.

For sign-in, booking or payment issues, use the support numbers listed at the bottom of this page. Contact the treatment center for visit arrangements, the doctor schedule and admission conditions.